In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.
The only way to effectively meet customer demand is by investing in BPO that is specifically tailored to a multichannel customer environment.
Omni-channel deals with understanding what customers want to do and use that knowledge to offer seamless customer service irrespective of channel or device.
Knowledge and understanding is key to successful customer retention. Digital channels combined with insight from analytics empower to predict customer behaviours with ever-increasing accuracy.
We are the Experience Agency, a new breed of agency designed from the ground up to empower clients to own Experience from start to finish. As the Experience Agency, we bridge the gap between brand promise and expectations by creating transformative Experiences.
Sandeep Soni is a global media leader, a marketing enthusiast and a venture capitalist. As
a Chairman and CEO he is leading his successful ventures in Digital marketing, Social
Media, Design, Digital transformation, BPO and AI assisted chat bot company.
Based in London, Mr. Soni is credited as one of the industry leaders who pioneered a new
global business model and founded IO Digital, India’s first Social BPO and perhaps one of
the few globally.