IO digital Informative Blog Regarding New Marketing Trend

IO Digital

back office process

Benefits of Back-Office Process Outsourcing

Back-office process continues to weigh on the workloads of Business teams in both large and small companies. There isn’t much that is more taxing than wanting to work on productive business activities while being forced to waste time on back-office process activities. This frustration is simply the beginning; the real price is afforded by the bottom line. Fortune 500 companies are known to waste an estimated $480B because of less than back-office processes. ” .......

inbound outbound bpo call center

Inbound and Outbound BPO Call Center Services

In order to acknowledge customer feedback, queries and complaints, a dedicated inbound and outbound BPO call center service is essentially needed to address the same. Basically, it is a centralized department that is meant to handle the inbound process and outbound process calls from customers aim to increase profit and maximize productivity. For many reasons call centers are either located within an organization or outsourced to a third-party company that specializes in handling calls. ” .......

top bpo company in gurgaon

All You Need to Know About the Inner Workings of Business Process Outsourcing

In today’s connected and technologically advanced world, your business needs to be highly efficient to work successfully and get the competitive edge everyone is looking for. For your business to be efficient you require smart processes along with adept management. BPO in Gurgaon can help you get such changes if the outsourcing process is handled carefully while choosing the right vendor for your business.” .......

inbound process

Top 10 inbound calling process providers in India

Good brand image is vital to retain and attract customers. A call center is the backbone of a customer-facing business organization. By handling numerous calls and queries daily, a brand shows its excellence and convinces consumers to stay loyal and repeat their purchases. The inbound process is a great step towards customer retention.” .......

bpo call center

What Do You Understand About BPO Call Center Companies?

The latest customer experience trend report reveals that more than 51% of the customers expect to receive a response from a company within five minutes of calling. However, not every business has the skills, tools or to put simply, the bandwidth to handle all the calls at peak season or during holidays. This is when a BPO call center steps in.” .......

Domestic business process outsourcing

All you Need to Know About The Business Process Outsourcing

Over the intense competition, businesses of all sizes are embracing the outsourcing process to save cost, improve productivity and attain sustainable growth. Even fortune 500 companies are leveraging the strategic benefits of outsourcing. It enables an organization to focus on the core businesses while a third-party service provider is working 24/7 to establish new KPI for them.” .......

Outsource Customer Service

Top 10 Outsource Customer Service Companies in India

Brands are rethinking their strategies and putting in efforts to deliver the best possible experience to their customers. With the ever-changing dynamics of the global economy, the role of customer service becomes more important than ever. With a negative experience, a consumer can stop buying from a brand, whereas a positive experience can make them loyal consumers for life. So, in this competitive landscape, it is important to choose the right customer service company. To continue delivering the results, brands even rely on outsource customer service.” .......

Recasting Customer Care Through 24*7 Domestic BPO Services

Let the experts handle the conversations while you work on the floor for product development! The mantra that drives the BPO sector for flawless BPO services has been a big relief for many business houses that have now got an opportunity to outsource their business functions to the BPOs for better results and customer service." .......

Why is an Inbound Call Center Useful in 2021?

The pandemic the world is facing today has had a serious impact on the businesses across the segments. The apprehensions in the minds of the customers stand true because stepping out is a strict no-no and amidst this turbulence, how can the business houses work towards 100% customer satisfaction when everything is happening virtually. Keeping this in mind,” .......

outbound Call Center

IO Digital Outbound Call Center Services & Soluton

Interaction with the representative of the outbound call centre brings to your knowledge some new products and services about the company you have been closely associated with. Let’s start with an example. “Good morning sir. This is Peter. Is this a good time to talk? You have been our valuable client, so we have brought an exciting offer for you.” .......

Digital Call Center Outsourcing in Delhi

Live Chat Support Services to Support Your Services

Do you miss the exchange of dialogues while shopping online? Do you want some expert to tell you which colour looks better or which style adds to the oomph factor? To make things easy for you and give you the comfort of talking to someone while you navigate between the online store pages, live chat support services are provided so that you don’t feel any vacuum while you are on the shopping spree......

digital customer experience

Why Digital Customer Experience Is Important And How Can We Achieve It?

The simple truth is that people buy a product if they want to or need to, whether your goods or service is best, and you may not convince anybody that they would like or will need to buy what you are offering if you don't demonstrably know what the customer wants. Understanding your customer needs is the base of every successful business If it sells right to individuals or other companies. Once you have this knowledge, you may use it to convince prospective and present customers that buying from you is in their desires...

Business Process Management

How Business Process Management Companies Handled The Starting Stage Of The Pandemic?

The SARS Cov-2 pandemic has caused global business disruptions at an unprecedented scale that the modern world has not seen before. The pandemic and subsequent lockdowns imposed by governments across the world to curb the spread of Covid-19 have caused the supply and demand-side disruptions that many companies have found it very hard to adapt. Organizations across the globe are coming up with and adopting creative strategies that they hope will help them stay afloat in these uncertain times.....

Advertising Strategy And Planning

How Can We Plan Advertising Strategy And Planning In The Current Market Scenario?

An Advertising Strategy and planning offers a summary and gives direction for running campaigns. If the goal is to advertise and increase peoples' awareness in the local food market by 25%. as an instance, the plan will clarify how advertisements could satisfy that aim. The plan recommendation may be to make brand awareness by high degrees of vulnerability, position the brand being supreme quality merchandise, and invite retailers to market the item. Coordinated advertising approaches derive from a"positioning statement," a technical term the significance which is what precisely the provider's service or product is...

Customer Experience

How To Achieve A Compelling Customer Experience Through Digitisation?

Customer experience has evolved from a nice-to-have to a necessity in many industries. Winners use standout experiences to attract and retain business while reducing servicing costs and complaints. The rewards can be substantial, but execution is complex, requiring a complete reinvention of customer journeys and supporting processes. Only when a business has defined what that experience should be can it figure out how to build the processes and technologies needed to support it. By digitizing these processes, the business can reduce costs, improve customer experience, capture value, and move to a next-generation operating model.

Being Digital : Perfect Weapon against Ransomware

Being Digital : Perfect Weapon against Ransomware

Ransomware is a malicious software that encrypts — or locks up — data in the victim’s computing device. The attackers, after placing the ransomware, demand payment in return for the decryption key. They often request the ransom in the form of bitcoin, a difficult-to-trace digital currency. Payment obfuscation through bitcoin shows criminals’ growing savvy about covering their tracks. A report last year from the cybersecurity firm Symantec noted that “the majority” of new ransomware threats demanded payment through cryptocurrencies because they can provide anonymity and make it easier to launder the ransom they collect.

Customer Experience : The Next Competitive Battleground

Customer Experience : The Next Competitive Battleground

Customers today are more cautious in their choices and interested only in getting obvious value for their money. They are well-informed ,smarter and selective in whom they elect to join. They are much quicker to leave if unhappy. They expect treatment which telegraphs that they are special, unique and not just one of the masses although the intensity of such behaviour can vary from industry to industry. This customer narcissism has been forged both through the pampering provided by service providers as well as their new found muscle to get their way in the marketplace.

Personalisation Is The Future

Personalisation Is The Future

It’s becoming harder and harder to reach today’s consumers. Almost every marketer is creating and sharing new content about their brand every day. A good content strategy with an effective distribution plan no longer guarantees that your content will get seen by your target audience.

Technology and Women Empowerment

Technology and Women Empowerment

A growing number of political leaders, policy-makers and business leaders around the world understand the urgency of women empowerment. That’s because the imperatives are stronger than ever – not just to enable women to build better lives but because the unrealised talents and ambitions of women present a vital source of economic growth, at a time when the global economy appears to be slowing. It’s instructive that the global conversation about inclusive growth is taking place at a time when, according to the World Bank, less than half of women worldwide are employed, compared to three-quarters of men.

The New Face of Business Process Management

IO Digital : The New Face of Business Process Management

Todays customers are a formidable force. Digital natives in an always-on world, they not only own the shopping experience—they can also reconfigure it, at will. They browse online, and often buy with their smartphones, yet they also like stores—as long as their in-store interactions are curated, not complicated. IO Digital was conceived with a thought that with changing world and means of communication BPO needs a change. To achieve this, we developed three verticals which help us in transforming your business effectively and efficiently. We strive to provide end to end solutions to your business problems. It means you reap the benefits of more integrated, scalable technology & back-end processes, as well as leveraging cross-channel marketing expertise, greater organisational flexibility & collaboration.

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