F&B Ecommerce

Sales spike for a top gifting
F&B ecommerce company

Our challenge

A multinational ecommerce company needed a partner to support its growing business and offer premium native-only customer experience and consultative selling.

We delivered

We made India our base of operations thanks to our Indian team’s multi-lingual language capabilities. Our talent acquisition experts hired qualified natives and trained them via tailor-made onboarding and training programmes: based on digital platforms, team integration, premium customer experience methodology. We also focused on developing a strong leadership structure for the team. We built our team from scratch and went from zero to 111 within six weeks. We are also exceeding the agreed KPIs on performance for all channels. For the first time in our client’s history, we deliver a perfect on CSAT/NPS evaluation.

111

digitally hired in
6 weeks

97%

Mystery shopper score for the
first time in our client’s history

93%

overall QA score in KPI Metrics

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