IO Digital, the preferred business process outsourcing (BPO) partner of multinational companies and tech brands
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Keep your customers smiling with our 360° Customer Experience Solutions. As an award-winning business process outsourcing (BPO) partner, we know exactly how to turn your detractors into your most outspoken promoters
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In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable ....
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We help our partners integrate chat with existing customers interaction channels to create a highly ....
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We help your businesses build life long relationships with your customers by transforming .....
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With the drastic shift from traditional to digital media today, a strong social media presence for your....
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Provide a consistent service that your customers deserve on the channels that they prefer.
No more long waiting lines. Instant support with any request.
Let human-like digital agents communicate with your customers in their language.
Offer personalized support and solve customer issues around the clock with intelligent digital agents.
Increase customer service productivitiy and decrease your Average Handling Time by automating repetitive processes.
Improve your First Time Resolution Rate and overall efficiency by using Conversational AI, which automates all interactions.
Deliver personalized services that is expected with every customer interaction and improve your Customer Satisfaction Score.
Maintain the highest possible Net Promoter Score through a seamlesss connection with human agents.
Digital Sales services help clients increase profitability by using digital tools to prompt our people to make the most appropriate sales ....
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With the drastic shift from traditional to digital media today,
a strong social media presence for your ....
In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable ....
Read More
We help your businesses build life-long relationships with your customers by transforming your ....
Read More
We help our partners integrate chat with existing customers interaction channels to create a highly advanced ....
Read More
We help your businesses build life-long relationships with your customers by transforming your customers’ digital ....
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Our clientele includes top players such as Adidas, Reebok, Ferns and Petals, etc.
Few services which we provide to our clients are:
1. Reebok and Adidas: From chatbot to handling their site operations, we cater to Adidas and Reebok with our complete solution package. We moved the whole company’s operations to the cloud, which help them manage effectively at less cost. Cloud also makes it easy for them to scale it and make changes in the process without any downtime or impact on business.
Both Reebok and Adidas have shown a significant rise in customers as well as turnover during COVID times.
2. Ferns and Petals: IO Digital handels BPO services of Ferns n Petals which includes social BPO, chat etc. Where every commercial business is facing crises and challenges during COVID timings, Ferns and Petals have actually had a boom in this time. FnP’s customer base increased in this period(on special occasions such as Raksha bandhan, Father’s day, birthdays) and hence its turnover increased significantly. Apart from the chatting/calling process, social media management, SEO and other conventional services, we have introduced cloud calling for them. We have automated their processes which helped them save a lot of their cost.
3. Clix Capital: Clix Capital is one of the renounced loan providers in our country. During COVID times, they reached out to us to help them increase their business. We have them streamline their end to end operations, improved business processes, and earned a happy customer in exchange.
4. 1 to 1 progress: 1 to 1 progress is the most prominent language learning platform in France. We provide them an end-to-end digital transformation solution, which includes analytics and chatbot services. We handle their end-to-end operation and assist people and help in learning english language through VOIP, Voice Over Internet Protocol services.
Has your business reached saturation level? Are you looking out for solutions that could help you increase your sales and improve customer experience? Reach out to us at
25 Sackville Street, London W1S3AX
United Kingdom
Email : [email protected]
Phone : +44 (0)203 286 0649
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Regional Offices
USA
445 West 23rd street, Suite 1F,
New York, 10011
Asia
Building No.4, 100 Ft. Road, MG Road,
New Delhi, 110030
Email : [email protected]
